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How SPARK® Media Will Benefit Your Patients, Staff and Trust

6 minute read

SPARK® Media is a platform that delivers a range of entertainment and engagement services to any WiFi-enabled device with a web browser.

From optimising the delivery of healthcare services, to improving the overall hospital experience for a patient, an innovative WiFi solution can offer a number of benefits.


Benefits to Patients

Hospital visits and can be lonely, boring, and stressful enough as it is, let alone without any or limited access to WiFi or entertainment to keep you occupied. There is often a lack of cellular signal in some areas of the hospital, so WiFi is a lifeline to those in need.

If patients become isolated from friends and family for long periods of time, this could also have a huge impact on their mental health and overall healthcare journey.


As part of the Entertain package, patients will have free access to:

  • Watch TV & stream content
  • Play games
  • Read digital newspapers & magazines
  • Stay connected to loved ones with video calling & bedside telephony
  • Additionally, films are available as part of the Premium Service on Hospedia bedside units.

The option to stream TV and content from popular apps such as ITV Hub, BBC iPlayer, All4, Netflix, Prime, Disney+ is also a valued benefit that patients love to take advantage of.

The SPARK® platform has seen over 5.2 million users to date. These features give patients the overall control of their hospital journey and provides some of the home comforts that they shouldn’t have to go without.

This also helps towards boosting morale and well-being, which are important factors to consider when having to go through a daunting experience by yourself.

A patient who has a TV show or game to focus on will be less of a distraction to busy ward staff and ultimately, will be far easier to treat.



Patients can access educational resources such as:

  • NHS apps
  • Healthcare videos
  • Information about the Trust itself

The 'My Care' tab hosts a variety of NHS approved messaging from instructional care videos to the A-Z of medication, enabling patients and their families to gain a full understanding of their conditions and their road to recovery. 

Patients can independently get a good understanding of health matters and general concerns during their stay without requiring assistance from staff members, this could instantly make a patient feel more at ease, knowing that information is available on-hand if they feel anxious or unsure about any aspect of their journey.



It is important for hospitals to engage with their patients - the best way to understand a patient’s experience at a healthcare facility is to ask them.

Digital surveys, polls and feedback forms are available so patients can anonymously have a say about their overall hospital experience. Results can then be easily collated by the Trust, enabling them to monitor and improve service levels and standards where necessary.

SPARK® Media addresses factors that limit engagement, the platform can be viewed in several languages to ensure digital equality and drive interaction. In addition, for patients with limited ability to communicate, there is an option for communication via pictures, removing the frustration of not being able to get the message across.

Dementia patients can also benefit from the platform. In order to help alleviate the confusion and anxiety associated with dementia, the dementia orientation screen displays a range of important information in a clear and simple format, including:

Hospital Name, Ward Name, Day & Date Time which is also inferred by highlighting the next meal (e.g. ‘your next meal is breakfast’), background screen colour that reflects the time of day, and sound (speak the screen).

Patients having choice and some control during their stay within Hospitals is very important, the SPARK® platform has meal ordering integration with catering solutions, enabling patients to view detailed menus and order directly from their own device.

Delivering significant cost saving on food wastage and printed menus, whilst also freeing up staff. This can be extended to include on-site retail outlets and other catering services.

Benefits to Staff

Not only is it important for patients to utilise the SPARK® Media platform, it’s also just as important for staff members too.


Staff can also reap the benefits of the innovative entertainment package. Before starting a shift or during a much-needed lunch break, SPARK® Media provides a comprehensive library full of TV, On Demand streaming, eBooks & magazines, games, and video calling to be enjoyed at the user’s fingertips, and the best news is, it’s all free to access.



Available on Trust-Owned devices or WiFi SPARK’s new Horizon bedside unit, Doctors and Nurses can retrieve patient records, documents, and data instantly through clinical integration, which lessens the need to hunt through filing cabinets and piles of paperwork when time is of the essence.

This enables the medical staff to provide more efficient services, enhances patient care and improves productivity.

Administrators can also use the platform to purchase, track and monitor key resources such as medical equipment, and can easily see and log where equipment is being used throughout the hospital.

Knowing where equipment is being used provides useful analytics about how the hospital functions – a cost effective benefit whereby you can monitor where and how money is being spent.



It is important for staff members to remain engaged and connected to each other as well as their workplace. Numerous studies over the years have found there is a link between internal communication in an organisation and employee service levels. 

Internal communication is important for sharing news and vital information, helping staff understand goals and to provide direction. That's why, we've made the following forms of communication easily accessible and adaptable:

  • Newsletters
  • Staff groups
  • Social events & communications
  • Trust news

As well as keeping patients educated and informed, staff members will be able to publish their own informative messaging to staff rooms, social groups and email.

Having engaged, happy and productive employees in your healthcare organisation will lead to better outcomes for patients and for the Trust itself.


Benefits to The Trust

Our latest generation of Digital Platform provides the patient and staff with access to an easy-to-use, intuitive system with a range of communication, connectivity, education, operational efficiencies, and entertainment at the bedside.

In addition to the services provided by the SPARK® Media Platform, we provide a unique opportunity to the NHS to host a variety of Apps delivered by a single device at the point of care.

The SPARK® Platform will deliver Trust selected apps through a fully managed service to deliver digital equality across the NHS and allow access to all patients.

WiFi SPARK’s App catalogue has a range of apps for Trusts to select ranging from entertainment to clinical support apps to deliver a better experience and improved patient care.

We are constantly reviewing possible app partners as the catalogue continues to expand. Subject to approval, we would host apps selected and in place by the Trust.


To find out more about how WiFi SPARK can benefit your patients, staff and Trust, visit our dedicated website page for more information and explore a range of SPARK® packages tailored to suit your needs.

Explore the benefits of SPARK Media

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75% of patients want digital healthcare services

So let’s work together to give it to them, all while optimising NHS processes.

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