<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=4574585&amp;fmt=gif">
Skip to content
SparkTSL logo
Speak to us

Create better WiFi experiences, one connection at a time

SPARK Connect® is a secure, managed guest WiFi and engagement solution that helps organisations deliver reliable connectivity, improve user experiences and connect people with the information and services they need.

Whether you're providing connectivity across a healthcare environment, care home, retail space, transport network, hospitality venue, tourism destination or event space, SPARK Connect® gives you a flexible way to manage guest access while creating a more connected experience.

Book a call

UI of the non-healthcare portal
complete-offering-bg
The image depicts a bustling train station filled with diverse passengers engaging with their devices In the foreground a young woman is seen smiling as she connects to the stations WiFi network on her smartphone while nearby a family with children i-2

One platform. Multiple possibilities.

From the moment someone connects, SPARK Connect® can provide a secure, branded and intuitive digital experience that reflects your organisation.

It’s about connecting people, supporting your teams and strengthening your digital experience.

 

bg-shape-1

Built for the way your organisation works

Different environments have different connectivity requirements. SPARK Connect® is designed to work across a wide range of sectors, giving organisations the flexibility to create a connected experience that meets the needs of their users and their teams.

Healthcare

Care homes

Transport

Retail

Hospitality

Tourism

Conference and events

Healthcare

Reliable connectivity is now an essential part of the patient, visitor and staff experience. SPARK Connect® helps healthcare organisations deliver secure, easy-to-access WiFi while supporting communication, digital services and access to information across hospitals and healthcare environments.

From improving patient engagement and supporting visitors to enabling digital tools for staff, SPARK Connect® provides a managed platform designed around the demands of healthcare. Flexible branding, content delivery and integration capabilities also create opportunities to connect users with the services and information that matter most.

Find out more

 

 

nurse-with-elderly-patient

More than guest WiFi

Guest WiFi should do more than get people online.

It should provide a reliable connection, support the experience you want to create and reduce the burden on the teams responsible for managing it.

SPARK Connect® combines managed connectivity with a flexible digital experience layer, helping organisations make more of every connection.

Give users a better experience

Make it easy for people to connect and access the information, services and resources that matter to them.

Reduce pressure on your teams

A professionally managed network can reduce the need for internal teams to troubleshoot connectivity issues and manage day-to-day network demands.

Strengthen communication

Use the connection point as an opportunity to communicate relevant information, services and messages to your audience.

Create a consistent experience

Customise the user journey and interface so the experience reflects your organisation and your brand.

Manage connectivity with confidence

SPARK Connect® is delivered as a managed service, with monitoring and technical support helping to keep your connectivity running reliably.

Adapt as your needs evolve

Build a connectivity experience that can grow with your organisation. Whether you need to support more users, introduce new digital services or adapt the experience for different audiences, SPARK Connect® provides the flexibility to evolve your guest WiFi alongside your organisation.

blog 4 - What Features Will the Right Hospitality WiFi Solution Provide

Connectivity that works alongside your existing infrastructure

You shouldn't have to replace your entire network to deliver a better guest WiFi experience.

SPARK Connect® can be deployed as an overlay on existing infrastructure, with new hardware available where required. That gives organisations a flexible route to improving connectivity without automatically starting from scratch.

 

bg-shape-1

Secure connectivity without compromising your network

Guest connectivity shouldn't come at the expense of your organisation's network security or performance.
SPARK Connect is designed to separate guest traffic from operational network traffic, helping protect critical systems while providing users with reliable access.

Enhanced user experience

Increased efficiency

Stronger engagement and communication

Reduced pressure on resources

Actionable insights

Customisation and branding

Enhanced user experience

SPARK Connect® provides a seamless, secure and intuitive connection for users with customisable, targeted messaging, resources or promotions directly to your audience

This means they'll feel informed and valued straight from the moment they connect. So, you can count on a truly engaged audience as soon as they set foot through your doors. 

Various devices being viewed by people sitting outside
Global-Managed-Wi-Fi-Solutions-Market

Managed around the clock

Your users expect connectivity to work whenever they need it. Your teams shouldn't have to spend their time waiting for it to fail.


SPARK Connect® is delivered as a fully managed service, supported by technical expertise and continuous monitoring.

 

bg-shape-1

24/7/365 monitoring

Our network operations infrastructure continuously monitors network elements and identifies issues that may require investigation.

Let's chat

Proactive support

Where potential problems are identified, our teams can investigate and resolve issues before they have a significant impact on users wherever possible.

Let's chat

Dedicated technical expertise

Users and staff can contact our Service Desk for technical assistance or to report faults.

Let's chat

Service level agreements

Committed SLAs and technical response windows provide additional reassurance for organisations where reliable connectivity is critical.

Let's chat

How SPARK Connect® truly makes a difference

SPARK Connect® is our vendor-agnostic guest WiFi and engagement solution. If you already have access points and infrastructure, we can overlay or even install a brand new connectivity line and hardware if you don’t. 

Driving smarter workflows and reducing inefficiencies, SPARK Connect® helps you save on operational costs while delivering exceptional service to your users. Whether you're a hospital, charity, campus or community service, SPARK Connect® empowers your organisation to do more — efficiently, effectively and with purpose.

The moment a device registers on the network, SPARK Connect® acts as the dedicated operational bridge to the cloud-based SPARK TSL software layer. This seamless data transition transforms basic network connectivity into an immediate, high-definition patient engagement suite, safely routing entertainment, trust messaging and self-service clinical tools to any personal or hospital-owned screen.

Ready to see the difference? Contact us today to explore the possibilities.
 

Speak to our team   

When Covid hit, our hospitals had to restrict visiting meaning that patients were very isolated at the hospital. Better WiFi gave patients the chance to stay in touch with loved ones.

Hayley Pannick

Director of Development, Imperial Health Charity

Proud to already be making a difference at

image-2

SPARK Connect®

Managed guest WiFi and engagement

Choose Connect when you need a managed guest WiFi solution that can work with existing infrastructure or be deployed with new connectivity hardware.

Best for: Organisations looking to deliver a managed, branded guest WiFi and engagement experience.

 

bg-shape-1
Man sitting on a stool in the distance using a laptop in a cafe

SPARK Bridge®

Cloud-managed WiFi for existing infrastructure

Bridge provides cloud-based managed WiFi that integrates with existing wireless infrastructure and can eliminate the need for additional hardware.

Best for: Organisations that already have compatible WiFi infrastructure and want managed cloud-based connectivity.

bg-image-5

Looking for a brand new installation?

If you don't have any existing wireless infrastructure in place, we can work with you to install a new connectivity line and associated hardware.

We’ll help with surveys, design, project plans, installation and support for your new service 24/7/365 — and we'll keep you updated every step of the way.

Speak to us

stat-block-shape

sr16_qeop_logo_v2

We helped Queen Elizabeth Park scale their connectivity across 560 acres of land, enriching the experience for more than 80,000 people and creating even more meaningful moments and memories to last a lifetime.

stat-block-shape

SPARK Gateway®

Secure access and network management

Gateway provides the secure entry point between users and the network, managing WiFi access and directing users through the SPARK Cloud experience.

Best for: Environments requiring controlled and secure management of network access.

Make an enquiry

If you want to know more about SPARK Connect® or anything about any of our other products, we’re here to answer all your questions.

Fill out the form and our team will be in touch soon.

If you’d like to speak to us directly, please call 0344 848 9555.

 

Product support

Frequently asked questions

Frequently asked questions

What do I need to be able to buy SPARK® Connect for my business?

SPARK Connect® is an overlay service on top of a broadband connection, which you’ll need to purchase from an internet service provider. Once installed, we provide a gateway (which hosts our solution) and access points (if you don’t have them already) which broadcast the WiFi network to your venue.

Once the equipment is agreed, we will discuss the project process with you, agree your customisation of login portal, data collection and user journey and keep you informed throughout the project of its progression.

What security and network monitoring do you provide?

We provide 24/7/365 support and monitoring, whereby both users and staff can contact our Service Desk to ask for technical help or report faults. Our monitoring system continuously monitors the network elements and will alert our team if anything needs to be investigated. Often, this is resolved before the service users are affected. We are also ISO9001, ISO27001 and ISO14001 accredited.

How much training/support is included?

If the venue is taking advantage of our analytics and CMS products. In that case, full training is provided by our products team and supported by our Service Desk, and thereafter, as part of our 24/7/365 support service and fully managed solution.  

What is your pricing like?

Our pricing is typically based on an upfront cost and a monthly managed service fee. However, we have various pricing models to suit your budget and requirements. Please ask our team for more information.

How will my business benefit from deploying SPARK Connect®?

SPARK Connect® gives your venue the ability to increase brand awareness, boost loyalty sign-ups, maximise your marketing campaigns and gain validated data. On top of providing a bespoke WiFi experience for your customers, it allows them to share their experience with the world.

Join a community working towards the digital transformation of healthcare

See all events
resource-feed-bg-shape

Maximise your donation channels with SPARK TSL

SPARK TSL's WiFi solution comes with the ability to add data-click portals to the WiFi authentication landing page. Trusts and their charities can collect data and use it to drive donations. Watch the webinar

SPARK TSL acquires Hospedia

This webinar provides insight as to why the acquisition happened, what our customers are saying about it, and how this affects the healthcare industry for the better. Watch the webinar