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The Mission

SPARK® TSL is the largest provider of patient entertainment and WiFi to the NHS. Our innovative software is changing lives and digitally transforming the NHS.

Our vision since the acquisition of Hospedia, by our parent company, Volaris Group, is to ensure no patient pays for entertainment.

“As a team, we have built a bespoke platform that can be used across a variety of locations, businesses and sectors. It all started from a problem that needed a solution, and ultimately, that is the very ethos of our business; creating and tailoring solutions for businesses that will provide their customers with the best possible experience.”

Matt O’Donovan, Chief Executive Officer 

Values

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Honesty

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Respect

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Welfare

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Fun

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Professionalism

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Loyalty

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Opportunity

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Positivity

Our Story

We've come a long way since Matt decided that boats could do with better WiFi in 2003...

Now we're making positive changes to the NHS by providing a better patient experience for everyone.

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2003

Founded by Matt O’Donovan following his sailing adventures

2004

We secured MDL Marinas as our first customer, becoming the largest Marina WiFi provider

2005

We worked with our first big healthcare customer, King’s College Hospital NHS Foundation Trust to provide better WiFi solutions to the Trust 

2010

We deployed our first cloud-based WiFi platform, full new medicine service and 24/7 helpdesk

2012

Our platform handled over 100,000 sessions per day

2014

We moved into our HQ in Exeter, doubling in staff numbers 

2015

We created SPARK® Analytics

2016

We rebranded to update our original logo and image to reflect our growth and innovation and our custom bolt defines us as a unique brand and not just another WiFi company

2018

We developed WiFi sensors for specialist customers

2019

We acquired Tele247

2020

We  joined Volaris and 650 SaaS businesses

2021

We acquired Hospedia. They provided 50 thousand bedside units across 100 NHS Hospitals providing entertainment at a cost to patients and we provided WiFi and a BYOD solution that provided entertainment and engagement resources, free of charge to the patients

2023

The birth of SPARK® TSL marked the integration of WiFi SPARK and Hospedia into a single entity for healthcare business.

Today

We are striving to accomplish our mission for free WiFi for all patients on the NHS and working with more charities and app providers to make this possible. Will you join us?

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The Volaris Group

In 2020, we were acquired by the Volaris Group, which is part of the largest IT company in Canada, Constellation Software Inc.

Volaris acquires, strengthens and grows vertically focused software companies, offering them a safe and permanent home, positioning companies like ours for long term, sustainable growth. Currently, Volaris companies span the globe and provide specialised, mission-critical solutions to over 30 unique vertical markets.

We’re excited to become a part of the Volaris Group as it provides us with additional resources and opportunities to both strengthen and expand our offering and market presence. This means there’s an opportunity for an even better future together with our customers, with stronger products and services to offer.

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Meet the team

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Matt O’Donovan

CEO

Matt is the owner and Chief Executive Officer of SPARK TSL. With over 30 years IT experience Matt founded WiFi SPARK in 2003 to become the leading supplier of internet access control systems. He believes passionately in his business, citing customer service and quality as the highest criteria.

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Pierre Ponsin

CIO

Pierre has 20 years of industry experience, specialising in Development, Quality Assurance and Governance with ITIL and ISTQB qualifications. He leads a high performing Development team that is highly skilled and motivated and delivers innovation and quality across the SPARK product range.

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Howard Hooks

CFO

Howard is a Fellow Member of the Association of Chartered Certified Accountants and has lead finance roles in manufacturing and listed technology companies. He manages and controls the financial health of the SPARK TSL business. Howard leads a team that collectively ensures the organisation has the financial resources needed to achieve its goals.

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Louis Ravensfield

Operations Director

Louis has over 20 years of experience in IT and is genuinely passionate about delivering the ultimate Customer Experience. He has a background in Service Management and is responsible for the 24/7/365 Service Desk, Support, Network Operations, and Project Management functions at SPARK TSL. Louis prides himself on leading a team whose goal is to deliver Customer excellence at every opportunity.

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Kirstie Cameron

Commercial & Sales Director

Kirstie is the Commercial & Sales Director at SPARK TSL where she has worked for over a decade. With a solid background in commercial contracts, procurement, and logistics, Kirstie is responsible for all contractual matters at the company. Kirstie also now heads the Sales team and works closely with our Business Development Director and Marketing Director. In her spare time, Kirstie is a keen amateur astronomer. 

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James Morriss

Director of Business Development

James has a foot in all elements of the business. His main focus is in sales and how to improve the business as a whole. With 20 years of experience working within healthcare technology, James has gained a broad understanding of its complexities.  He has a real passion for improving the patient experience and making the healthcare system more efficient.

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Rebecca O’Donovan

Marketing Director

Rebecca is the Marketing Director at SPARK TSL. She is responsible for high level marketing strategy focusing on lead generation and aiding the vision of the business; to ensure that no patient has to pay for entertainment. 

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Francesca Mcphail

Healthcare Sales Manager

Francesca is an experienced and reliable healthcare professional, with a sound commercial focus. Her relationship-focused approach and hard work results in client satisfaction and robust technical solutions that evolve with the business’ requirements. Francesca is proactive, motivated and knowledgeable.

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Ian Robinson

Healthcare Sales Manager

After spending over a decade in Account Management delivering technical solutions within Healthcare Hospitality, Ian has been heavily involved in delivering patient entertainment, engagement, and WiFi solutions to the NHS for several years and is dedicated, and extremely passionate about, improving patient experience and wellbeing whilst also being committed to improving efficiencies to healthcare professionals.

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Karen Kong

Account Executive

Karen is the Account Executive at SPARK TSL. Originally from Malaysia, the UK is now her new home. Experienced in customer and project management, and previously residing in Singapore, gives Karen a different perspective in viewing various cases. She is responsible for existing customer contracts, continued customer satisfaction and supporting customer relations. Karen is also a practice yogi.

Work with us

We describe our company culture with the following descriptors: Excellence of service, consistency and accuracy, knowledge sharing, commitment, adaptability, supporting and communicating and continuous improvement.

Sounds like you? Visit our Careers Site to see our latest vacancies.

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Employee benefits

We have many benefits we’re lucky enough to offer to our employees. Including:

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Life Insurance

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Company healthcare scheme

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Gym membership

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Flexible and home working opportunities