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Care Homes

The rock-solid network baseline that keeps your residents, visitors and vital third-party social care applications connected seamlessly. Offload your connectivity headaches to a fully managed service engineered specifically for residential care estates.

 

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Recognising that care home managers aren't IT support

Running a residential care facility means balancing endless regulatory, clinical, and operational demands. Troubleshooting dropped Wi-Fi signals, tracking down forgotten network passwords, and managing unsecure routers shouldn't be on your plate.

SPARK Connect completely removes the responsibility of network management from your on-site teams. We own, monitor, and maintain your wireless estate from top to bottom, freeing your managers to focus entirely on what matters: delivering exceptional care. 

Where we have already made a difference

Key challenges in Healthcare

Isolation from family and friends 

Without reliable WiFi, residents struggle to video call loved ones. This deepens loneliness, especially for those whose families live far away or can’t visit often. 

Limited entertainment and stimulation 

Poor connectivity cuts residents off from streaming, music, audiobooks, games and online activities that keep their minds active and help fill long days. 

Slower, less personalised care 

Staff rely on connectivity for digital care records, medication systems and alerts. Weak WiFi means delays, duplicated paperwork and less time spent with residents.

 
 

Relevant SPARK solution for Healthcare

Patient engagement platform

SPARK Fusion®

Help healthcare organisations improve patient experience, communication and workflows through a connected digital platform.

Explore SPARK Fusion®

Visitor WiFi

SPARK Connect®

Deliver secure, managed visitor WiFi and branded digital experiences across public-facing environments.

Explore SPARK Connect®

Better connectivity, better care

Reliable connectivity is now an essential part of good care. SPARK Connect® delivers fast, secure WiFi across your whole care home, working with your existing access points or installed from scratch if you need new hardware. Residents can video call family, stream music and films, and enjoy activities that keep them engaged. Staff get dependable access to care records, medication systems and alerts, giving them more time to focus on residents.

We’re also exploring how SPARK Fusion®, our patient engagement platform used in healthcare, could be adapted for care homes. If you’d like to help shape what it becomes, we’d love to hear from you.

The hospital team thoroughly enjoy it now because they can use their phones within the hospital. Consultants can talk to consultants without walking outside or going up on the roof

Lymington Hospital Friends

Frequently asked questions

Frequently asked questions

How does SPARK Connect® keep private care home data safe from public guest traffic?

We configure absolute client separation directly at the infrastructure layer. Every device connecting to the public Wi-Fi network operates within its own completely isolated data lane. It’s physically impossible for guest devices to locate, visibility-scan or interact with other users, staff devices or internal care home systems.

What happens if a network access point goes down outside of standard business hours?

Because we run your network as a fully managed service, our operations centre monitors your wireless estate. If an access point drops offline at 2AM on a weekend, our on-call rotas are alerted automatically. Your staff can reach our dedicated helpdesk at any time via phone, email or live chat, with all priority-1 tickets targeted for same-day resolution

Can SPARK Connect® integrate with our care home's existing network hardware?

Yes. SPARK Connect® is highly flexible and can layer our intelligent managed service and captive portal software over your facility's existing, pre-installed access points to avoid upfront structural expenses. Note: SPARK Connect® only maintains service-level agreements and repair responsibilities for hardware assets that we physically own, supply or install directly.

 Book your free discovery call 

 No two care homes are the same. Arrange a free, no-pressure chat with our team. We’ll listen to what matters most to you and your residents, then explore how SPARK Connect® or SPARK Fusion® can help residents stay connected, keep families close and give your staff more time to care. 


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