<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=4574585&amp;fmt=gif">
Skip to content
SparkTSL logo
Speak to us

Modernising care homes for the connected world

The rock-solid network baseline that keeps your residents, visitors and vital third-party social care applications connected seamlessly. Offload your connectivity headaches to a fully managed service engineered specifically for residential care estates.

Caregiving
home-background-shape

Speak to us about SPARK Connect®

See how we can modernise your care facility with rock-solid, fully managed Wi-Fi infrastructure. 


Speak to us

patient-using-phone

Recognising that care home managers aren't IT support

Running a residential care facility means balancing endless regulatory, clinical and operational demands. Troubleshooting dropped Wi-Fi signals, tracking down forgotten network passwords and managing unsecure routers shouldn't be on your plate.

SPARK Connect® completely removes the responsibility of network management from your on-site teams. We own, monitor and maintain your wireless estate from top to bottom, freeing your managers to focus entirely on what matters most: delivering exceptional care.

bg-shape-1
wifi-icon

Frictionless digital inclusion

  • Personal device compatibility: Residents easily access the internet using the personal smartphones, tablets or laptops they already own and love.
  • Stutter-free performance: Faster, high-quality connectivity provides smoother video calls and uninterrupted streaming of digital radio, TV and audio.
  • Frictionless visitor access: A simple, one-click captive login portal eliminates complicated Wi-Fi password barriers for visiting loved ones.
  • Eliminating mobile dead zones: Strong building-wide Wi-Fi supports crystal-clear Wi-Fi calling in old, thick-walled structures where cellular data fails.
hand-icon

Uninterrupted bedside communication

  • Seamless application roaming: Provide a stable wireless baseline for the everyday digital tools and communication apps (like Microsoft Teams or WhatsApp) your staff rely on.
  • Continuous coverage: Staff can move effortlessly from room to room without dropping coverage or losing connectivity to vital digital records.
  • Identifiable visiting professional access: Secure, optional email login paths allow visiting healthcare specialists and social workers to connect quickly and traceably.
  • Future-proof group scaling: Capitalise on an upcoming software roadmap featuring automatic, secure roaming across multiple care homes within your group.
lock-icon

Enterprise control & absolute security

  • True client separation: Advanced network isolation ensures individual connected devices on the public network are entirely invisible to one another, preventing data sniffing and unauthorised access.
  • Automated content filtering: Protect vulnerable users and guests with system-wide content filters that block spam, scams, gambling and adult material.
  • Visible trust standards: Reassure stakeholders with an optional Friendly WiFi® certification stamp proudly displayed right on your guest login screen.
  • Scalable SaaS management: Transition from fragmented, bespoke local setups to a unified Software-as-a-Service (SaaS) platform where system updates roll out instantly to your whole estate.

Engineered for total building coverage, backed by 24/7/365 service

Precision wireless engineering

Ekahau radio mapping surveys: Before installing a single piece of hardware, we map your physical layout with industry-leading Ekahau radio technology to uncover dead zones and plot exact access point placements through old, dense building structures.

Enterprise Wi-Fi 6 technology: We deploy high-performance Wi-Fi 6 hardware configured to achieve maximum throughput, deeper wall penetration and reliable multi-device scaling.

Flexible hardware integrations: We can easily configure SPARK's management layer over your home's pre-existing operational access points, allowing you to maximise past technology investments.

24/7 managed service

99.95% network availability: Enjoy total peace of mind with an industry-leading target uptime availability metric backed by constant automated system monitoring.

Constant technical oversight: If a connection anomaly arises at 2:00 AM on a Sunday, our automated platforms and dedicated engineers log it instantly.

Direct multi-channel help desk: Your team gains immediate, around-the-clock access to live technical support via telephone, email and live text chat with targeted same-day resolution on all critical network tickets.

Frequently asked questions

Frequently asked questions

How does SPARK Connect® keep private care home data safe from public guest traffic?

We configure absolute client separation directly at the infrastructure layer. Every device connecting to the public Wi-Fi network operates within its own completely isolated data lane. It’s physically impossible for guest devices to locate, visibility-scan or interact with other users, staff devices or internal care home systems.

What happens if a network access point goes down outside of standard business hours?

Because we run your network as a fully managed service, our operations centre monitors your wireless estate 24/7/365. If an access point drops offline at 2AM on a weekend, our on-call rotas are alerted automatically. Your staff can reach our dedicated helpdesk at any time via phone, email or live chat, with all priority-1 tickets targeted for same-day resolution.

Can SPARK Connect® integrate with our care home's existing network hardware?

Yes. SPARK Connect® is highly flexible and can layer our intelligent managed service and captive portal software over your facility's existing, pre-installed access points to avoid upfront structural expenses. Note: SPARK Connect® only maintains service-level agreements and repair responsibilities for hardware assets that we physically own, supply or install directly.

Ready to modernise your care home network?

Get in touch today to schedule a comprehensive, non-invasive Ekahau radio mapping survey of your facility and offload your IT headaches for good.

Fill in the form and our team will be in touch soon.

Join a community working towards the digital transformation of healthcare

See all events
resource-feed-bg-shape

Maximise your donation channels with SPARK TSL

SPARK TSL's WiFi solution comes with the ability to add data-click portals to the WiFi authentication landing page. Trusts and their charities can collect data and use it to drive donations. Watch the webinar

SPARK TSL acquires Hospedia

This webinar provides insight as to why the acquisition happened, what our customers are saying about it, and how this affects the healthcare industry for the better. Watch the webinar