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King's College Hospital NHS Foundation Trust

King’s College Hospital Charity were looking to update their patient engagement offering in a way that appealed to their diverse range of patients and streamlined digital transformation for the benefit of staff as well. Aiming to install a buildable solution that was able to grow and expand over the coming years, King’s College Hospital Charity came to SPARK® TSL to guarantee they received an entirely managed and tailored solution.


About Kings College Hospital NHS Foundation Trust

Organisation type

NHS Foundation Trust

Size of operation

King’s College Hospital NHS Foundation Trust covers five sites, SPARK® TSL's solution is deployed in all of them.

  • 4,500+ Staff
  • 1670+ Beds

Client since

  • WiFi - 2005
  • Media and Patient engagement - 2021

Product suites

  • Staff and Guest access WiFi 
  • SPARK® Media  
  • SPARK® Unite
  • SPARK® Media: Print  
  • SPARK® Media: Games 
  • SPARK® TSL managed service 
  • 24/7/365 UK-based Service Desk

What makes King's College brilliant?


The King’s College Hospital Crown Fund enables investment in smaller-scale innovations that have the potential to make a big difference to patient outcomes.


The Hospital was featured in Channel 4’s documentary 24 Hours in A&E.


The King’s Stars recognition programme is funded by King’s College Hospital Charity as a means to celebrate the outstanding delivery of care, boost morale and improve staff retention generating a supportive staff environment.



  • Provide free, round-the-clock entertainment for all patients, even for those without access to their own device. 

  • Accessible patient engagement platform on both patient-owned devices and Trust-owned tablets

  • Provide reliable coverage across every site

  • Increase charity exposure

  • Facilitate easy access to NHS digital services

  • Create a buildable solution that can be added to over time

  • Offer a reliable Service Desk and support system available 24/7/365


About King’s College Hospital NHS Foundation Trust 

One of London’s largest and busiest teaching hospitals, King’s College Hospital has a strong profile of local services primarily serving the boroughs of Lambeth, Southwark, Lewisham and Bromley. The Hospital’s specialist services are nationally and internationally recognised in liver disease and transplantation, neurosciences, haemato-oncology and foetal medicine.

Supporting the Trust is King’s College Hospital Charity. Striving to make a difference to patients and their loved ones across the Trust by supporting developments that go above and beyond the NHS’ offering, their aim is to assist in the delivery of a better experience and better results for the people who come to them in a time of need.

We’re delighted to have been able to support this project as part of our work to improve patient experience at King’s. We know that patients can struggle with boredom - especially when admitted to hospital for days or weeks at a time, or while waiting for outpatient appointments – and we hope that providing some entertainment to pass the time will help alleviate frustration, whilst also easing some of the pressure on staff. We are thrilled to be collaborating with the Trust on this project and with so much scope for development, look forward to working together to enhance services in the future.

- Iona Joy Director of Grants, King’s College Hospital Charity



A Historic Relationship Building to the Future.

Back in 2005, SPARK TSL began its first NHS contract with King’s College Hospital. Originally facilitating a guest-access WiFi solution that utilised the existing WiFi infrastructure in place, SPARK TSL ensured the delivery of a reliable, configurable, and secure network for patients to use as well as the staff. The flexible nature of the solution meant that King’s College Hospital was provided with bandwidth control, content filtering, comprehensive usage reports and a branded user experience (UX) portal to promote Trust branding and engage with the user.

After 16 years of friendship and the provision of a guest-access WiFi solution that has kept patients connected without having to use their data, King’s College Hospital Charity began looking into ways it could upgrade the patient engagement platform provided to Trust visitors. Across the NHS there has been a renewed investment in digital transformation, innovations in the field of health-tech now mean that integrations can be made between clinical and facilities capabilities to produce one platform for all. Looking to their old friend SPARK TSL, the two began developing a tailored solution that brought the latest innovation to five King’s College sites, in 2021.

The key to the success and take up of the system was the ease of use and overall customer experience. The SPARK system was customised and enhanced in such a way that we could just plug our server into their existing infrastructure and then start generating revenue for the Charity

Matt O'Donovan


The Solution: SPARK® Media

Opting for SPARK TSL’s full SPARK® Media package, King’s College Hospital Charity helped fund the five sites including Denmark Hill, Princess Royal University Hospital and Orpington.

They opted for the full SPARK® Media package on BYOD, which features everything in the lite version, as well as:Kings College devices 2024

  • Live TV
  • Live Radio
  • 15 Puzzle games
  • Unlimited resource links
  • Tab customisation

The charity also included the addition of our digital magazines through our print package. A virtual newsstand of renowned magazine titles that range from National Geographic to Top Gear.

Available to patients, staff and visitors, SPARK® Media ensures that everyone on site can relax with a variety of entertainment offerings and be informed of the hospital services including their charity. It’s all available on their own personal devices after logging in to the WiFi. 

The charity helped fund the provision of tablets that could be leant out to patients who don't have their down device. SPARK® Unite creates the ability to lockdown the tablets so they are only used for their intended purpose and won't work outside the hospital site premises. There is also a button that wipes all previous user data. This means that patients can log into their email, social media etc and not worry that the next user can access their account. This clear down wipe ensures complete security of patients data. 

These tablets use SPARK® Connect WiFi and have access to SPARK® Media directly from the homepage. 


Customisable Addition to SPARK® Media

Translation resources

To cater to London’s diverse population, SPARK TSL worked with the Trust and Charity to provide a selection of international radio links. The comfort given by hearing your first language, or listening to news from your country of origin is invaluable. Along the same lines, hospital stay leaflets have also been added, as well as a link to the Trusts Interpreting services. SPARK TSL hopes these resources will provide solace and reassurance to patients and their families who don’t speak English.

Tailored Tabs

SPARK® Media comes with 3 tabs as standard, Entertainment, Charity & My Care. With the full package, King’s College Hospital was able to fully customise these tabs and the links within. They put what was important to their Trust on the platform. A sample of their tabs and links within are as follows:


Get Involved



Get Help


o    Live TV
o    Radio
o    Arts & Culture
o    Video Calling
o    BBC Music Memories
o    Puzzle Games
o    Catch up Tv & OnDemand
o    Newspapers & Magazines
o    Mindfulness Video
o    BBC Archive
o    BBC Interviews

Digital Inclusivity

SPARK® TSL finds a solution for all. Building on top of the guest-access WiFi solution installed 16 years prior, we worked with the Trust to install SPARK® Media on 365 Samsung tablets that were purchased by King’s College Hospital Charity. These tablets are managed by The Trust’s Volunteer team, who deliver a fully charged, ready-to-use tablet and headphones on request. Enabling anyone without access to their own technology to enjoy the SPARK® Media platform experience and all of its additions. The devices are kitted with SPARK® Unite. It’s a system that wipes patient data from the device after they’re done using it. It’s literally as easy as touching a button, ensuring total security. Patients can log into their email, do online banking, browse social media and be confident that Unite will remove any trace of their personal data used, so the next user can’t access it.

Complete Managed Service

One of the original goals back in 2005 was to ensure that any digital adoption did not add administrative or maintenance duties to staff. This is why SPARK TSL guarantees its entire managed service. With the network being monitored by SPARK TSL engineers, any issue will often be spotted before the customer or end-user even knows it’s there. To directly support the customer or the end-user with any queries or difficulties, SPARK TSL has an active 24/7/ 365 UK-based Service Desk on hand, wrapping up the solution

Return on Investment

Part of their solution has been funded by King’s College Hospital Charity, an incredible organisation whose aim is to ‘make the best care for patients possible by raising money for cutting edge equipment, facilities, supporting staff, innovative research and pioneering treatment’.
The charity can expect to see an increase in exposure from both the existing awareness on the WiFi Authentication Portal, and now through SPARK® Media. With a dedicated tab and charity banner at the bottom of all pages, patients and visitors can now easily find links to the charity’s latest news, donation links and website. 

Creating opportunities to increase exposure for the charity and provide the Trust with a survey tool to obtain real customer feedback on overall hospital experience

The numbers

In just 6 months (July to December) there were over 2 million patient WiFi sessions!

  December 2022 December 2023 Difference

WiFi Sessions




SPARK® Media Visits




Other ROI opportunities can stem from providing links to NHS surveys. On the ‘Get Involved’ tab, there is a link to King’s College Patient Survey page on their website to help gather valuate feedback to improve their services. This survey is also available on the WiFi Authentication page.

The Future

King’s College NHS Foundation Trust has set out their priorities from 2021-26 as being establishing ‘strong roots’ and building ‘global reach’. Across the NHS, digital transformation is making leaps and bounds in updating services for patients, visitors and staff and it’s through this digital transformation that King’s College  can establish its strong roots and expand its reach. 

The beauty of a SPARK® TSL solution is that it is entirely future proof. King’s College Hospital Charity can further expand their offering later by investing in other SPARK® TSL innovations. This includes SPARK® Media on Bedside Units (BSU)  with our state-of-the-art technology, revolutionising entertainment and engagement at the bedside. On this system, even more applications are available such as digital meal ordering services, medical records, or entertainment staples like Netflix. 

By adding a bedside solution to the current BYOD and Trust device offerings, the Trust could look to tailor the services provided to patients as well as reap further rewards on cost and efficiency savings.

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