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Speak to us

We’re here for you

Whether you’d like to book a demo for your Trust or want more information about our products and what they can do for you — we’re here to answer all your questions.

Fill out the form opposite and our team will be in touch soon.

If you’d like to speak to us directly, please call 0344 848 9555.

For SPARK Fusion® support: 0345 414 0300.

Bedside Unit enquiries: 0345 414 1234.

You can use this form to order headphones for your healthcare facility.

Already an existing WiFi user? Visit our product support page to help with your enquiry.

Product support

A fully customised experience

Our products enable organisations and NHS Trusts to customise the experience by incorporating branding, hospital maps, visiting hours, and other useful information.

Improve patient experience and wellbeing

SPARK Fusion® enables Trusts to provide accurate and relevant information to patients about their health condition so they always feel in control. 

Become more sustainable

Digitising care across all areas of the NHS can reduce paper and food waste and decrease CO2 emissions.

Vendor-agnostic WiFi

SPARK Connect® supports a variety of wireless brands, including Cisco, Meraki, Extreme Networks and Ruckus.

Operational efficiency and managed service

Improve your business operations with streamlined connectivity and get exceptional 24/7/365 support through our fully managed service.

Utilise critical behavioural insights

Gain and utilise deep insights into customer behaviour and preferences through our powerful SPARK Analytics® platform.

Are you a WiFi user and need technical help?

Our online product support experience can help you further with your enquiry.


Product support

Frequently asked questions

Frequently asked questions

Who is SPARK TSL?

  • Leading suppliers of hospital WiFi in the NHS. 
  • Industry experts with over 20 years'  experience. 
  • Champions of patient entertainment and engagement through SPARK Fusion®. Available either on patient’s own devices (BYOD) or bedside tablets to help alleviate NHS pressures through ROI and improved patient experience. 
  • The company that acquired Hospedia Bedside Units with a vision to make all patient entertainment free for good.

 

What is your pricing like?

Our pricing is typically based on an upfront cost and a monthly managed service fee. However, we have various pricing models to suit your budget and requirements. Please ask our team for more information.

What security and network monitoring do you provide?

We provide 24/7/365 support and monitoring, where users and staff can contact our Service Desk to ask for technical help or report faults. Our network monitoring system continuously monitors the network elements and will alert our team if anything needs to be investigated. Often, this is resolved before the service users are affected.

How much training/support is included?

If the venue is taking advantage of our analytics and CMS products. In that case, full training is provided by our products team and supported by our Service Desk, and thereafter, as part of our 24/7/365 support service and fully managed solution.  

Join a community working towards the digital transformation of healthcare

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Maximise your donation channels with SPARK TSL

SPARK TSL's WiFi solution comes with the ability to add data-click portals to the WiFi authentication landing page. Trusts and their charities can collect data and use it to drive donations. Watch the webinar

SPARK TSL acquires Hospedia

This webinar provides insight as to why the acquisition happened, what our customers are saying about it, and how this affects the healthcare industry for the better. Watch the webinar